Privacy Policy

Privacy Policy

Last updated: April 22, 2026

This Privacy Policy describes how DearHolo (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dearholo.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information You Provide Directly

  • Contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, security questions.
  • Customer support information: Information you choose to include in communications with us.
  • Pet photos for AI generation: Photos you upload via our App for creating your pet’s 3D holographic companion.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services, including device information, browser information, IP address, and other usage data. We use cookies, pixels, and similar technologies for this purpose.

Information from Third Parties

We may obtain information about you from third parties, including:

  • WooCommerce: Our e-commerce platform, which collects information necessary to operate the Site.
  • Payment processors (Stripe, PayPal): Who collect payment information to process your transactions.
  • Advertising partners: Who may collect information about your interactions with our ads.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, and handle returns/exchanges.
  • AI Generation: To create your pet’s 3D holographic companion based on the photos you provide.
  • Marketing and Advertising: With your consent, to send you promotional communications and show you relevant advertisements.
  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
  • Customer Support and Service Improvement: To respond to your inquiries and improve our Services.

Promotional Use of Customer Pet Photos

With your express consent, we may use the 3D hologram preview or anonymized demonstration clips for promotional purposes on our website, social media, or marketing materials. We will never share your original pet photos publicly. You may withdraw your consent at any time by contacting us.

Important Privacy Promise: Your uploaded pet photos are used exclusively to generate your pet’s 3D holographic companion. We do not train public AI models on your photos. Your memories belong only to you.

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, to run analytics and better understand user interaction with the Services. You may set your browser to remove or reject Cookies, but this may affect your user experience.

Currency Conversion Cookies: By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With service providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners: To provide services and advertise to you. These partners will use your information in accordance with their own privacy policies.
  • With your consent: When you direct us or otherwise consent to disclosure.
  • For legal reasons: To comply with legal obligations, enforce our terms, or protect our rights.

Third-Party Service Providers: We share your personal information with third-party service providers who help us operate our business (e.g., WooCommerce for hosting, Stripe/PayPal for transactions, shipping carriers for delivery). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf. However, we are not responsible for the privacy practices of these third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Information you provide on third-party platforms may be viewable by others without limitation.

Children’s Data

Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee “perfect security.” We retain your personal information as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights (GDPR & CCPA Compliance)

Depending on where you live (particularly if you are in the European Economic Area, UK, or California), you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Delete: Request deletion of your information.
  • Correct: Request correction of inaccurate information.
  • Portability: Request a copy of your information in a portable format.
  • Restrict Processing: Request that we stop or restrict processing.
  • Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
  • Opt-out of Promotional Use: You may opt out of having your pet’s hologram used for promotional purposes at any time.
  • Do Not Sell My Personal Information (California): We do not sell your personal information.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

International Users

We are based in China but sell primarily to customers in the United States and Europe. We may transfer, store, and process your personal information outside your country of residence. If we transfer your information out of Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@dearholo.com
Located in: China (serving customers globally)