Terms of Service

Terms of Service

OVERVIEW

This website is operated by DearHolo. Throughout the site, the terms “we”, “us” and “our” refer to DearHolo.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible for inaccuracies in information on this site. The material on this site is for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (PERSONALIZED AI GENERATION)

5.1 Personalized Product Policy
Given the personalized nature of our products — each DearHolo Pet Hologram Box is paired with an AI-generated 3D companion created specifically from your pet photos. Once your order is placed and payment is confirmed, you authorize us to begin the AI generation process.

Once the AI generation process has begun, the order becomes final and cannot be cancelled or returned for a refund due to a change of mind. This policy protects us from losses incurred on personalized AI work and is consistent with consumer protection laws regarding custom-made digital goods.

5.2 100% Satisfaction Guarantee (Quality Assurance)
Notwithstanding the above, we stand behind our technology with our “100% Satisfaction Guarantee.” This guarantee applies specifically to the quality and accuracy of your 3D hologram:

  • Likeness Issues: If the 3D effect does not accurately reflect the pet photos you provided.
  • Hardware Issues: If the device arrives with significant defects in materials or workmanship (e.g., screen flickering, speaker malfunction).
  • Delivery Error: If we ship the wrong product.

In such cases, please contact us as outlined in our Return Policy. We will work with you to make it right, which may include free photo optimization, a replacement unit, or a full refund.

5.3 General Product Information
Certain products or services may be available exclusively online. These products or services may have limited quantities. We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your monitor’s display will be accurate.

We reserve the right to limit the sales of our products or Services to any person or geographic region. We reserve the right to discontinue any product at any time. All descriptions of products or product pricing are subject to change at anytime without notice.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases.

For more detail, please review our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties. We shall have no liability arising from your use of optional third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals, or other materials (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation, or to respond.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable. You agree that your comments will not violate any right of any third-party. You are solely responsible for any comments you make and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to violate any laws, to infringe upon our intellectual property rights, to harass others, or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of the service is at your sole risk. The service and all products and services delivered to you are provided ‘as is’ and ‘as available’ for your use, without any warranties of any kind.

In no case shall DearHolo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless DearHolo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the state of Delaware.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@dearholo.com.